1. What is GESPET for pet daycares?


It’s an all-in-one management system designed for pet daycares and pet sitters. It lets you manage bookings, stays, clients, pets and daycare occupancy from any device.


2. How can I view and manage my pet daycare’s occupancy?


GESPET includes a Planner (calendar) where you can see bookings, check-ins, check-outs and perform quick actions such as sending reminders or opening the client or pet profile.


3. Does GESPET offer online bookings?


Yes. It offers an online booking system that you can share via link or QR code, or embed on your website, blog or social media. It’s available in multiple languages.


4. Can I use GESPET on my phone and tablet?


Yes. You can use it on computers, tablets and smartphones— you only need an Internet connection. Your information is always updated in real time.


5. Can I manage data protection requirements for my pet daycare?


Yes. GESPET helps you comply with data protection rules by collecting the client’s consent and storing all related information properly.


6. What information can I store about clients and pets?


You can store contact details, pets, stay history, important notes, pick-up and drop-off information, feeding instructions, playtime or break details, veterinary information and much more.


7. Does the system send automated reminders?


Yes. You can schedule reminders to be sent automatically to your clients before their visits to your daycare so they don’t forget.


8. What reports does GESPET include?


It includes interactive reports on invoicing, expenses, profitability by products and services, occupancy, top-selling services, most used rooms, most profitable clients and pets, estimated occupancy and bookings based on previous years, and overall financial results, among others.


9. Can I configure my country, currency and other settings?


Yes. You can customize your currency, taxes, country, time zone, specific numbering for each type of invoice and all your billing and business details.


10. Is it only for dog and cat daycares?


No. You can use it for horse daycares or boarding, reptile daycares, bird daycares, rabbit daycares, guinea pig daycares and any other type of animal daycare or short-term care service.


11. Can I migrate my information from another software or database?


Yes. You can import your data into GESPET easily and free of charge, so switching from your previous system is smooth and hassle-free.


12. Is GESPET updated frequently? Are updates free? Do I need to do anything?


We constantly work to improve the system, add new features and offer you the most modern and useful tools. Updates are free. You will always have the latest version at no extra cost, and you don’t have to do anything— we take care of everything.


13. Do I need to install anything on my computer?


No. You only need an Internet connection and a web browser (Safari, Firefox, Chrome). The system runs completely in the cloud, with no installations required.


14. What happens to my information if I change computer or device?


You don’t have to do anything. Your information is always updated in real time, and you can access it from all your devices.


15. Can I manage several areas of my pet business?


Yes. If you offer several services (hotel, daycare, grooming, transport, etc.), you can activate the modules you need. They’re fully compatible and share all data.


16. How does the check-in and check-out system for pets in daycare work?


Very similar to a human hotel. It allows you to quickly register check-ins and check-outs, see active stays, manage available spaces and send notifications to your clients.


17. Can I add extra services during a pet’s stay?


Yes. On top of the basic stay, you can add extra services such as special feeding, additional playtime or any custom add-on you offer.


18. Is day-to-day work fast? Does it really help manage a dog or cat daycare?


Very much so. It becomes your personal assistant and helps speed up your daily tasks. For example, before confirming a booking, it warns you if the client has unpaid invoices or a history of cancelling or not showing up. Before sending a message, it checks whether the client has given consent to receive communications (data protection), and much more.


19. Can I manage multiple pets for the same client?


Yes. You can link as many pets as you need to a single client, apply additional-pet pricing and manage single- or multi-pet stays without any problem.


20. I print a contract before each stay. Can I customize it and print it directly?


Yes. Set up your documents and contracts once, and client and pet data will be filled in automatically. The contract will appear right when you need it, for example when creating the booking, registering the start of care, making a sale, and so on.


21. I don’t bill by nights in my daycare, I bill by days. Can I configure that?


Yes. You can choose whether you want to bill by days or by nights in your daycare. You can also set a maximum check-out time, and if that time is exceeded the system will automatically add an extra day or night to the stay.


22. Can I manage the facilities or different areas of my business?


Yes. You can record cleanings, maintenance tasks and any other actions carried out in your facilities.


23. Sometimes the authorities in my country ask me for a registration book. Can I generate it with GESPET?


Yes. The occupancy report lets you see, for any given date range, all pets that have attended your daycare along with their owners’ details. You can print this report or email it directly.


24. Can I send financial results directly to my accountant?


Yes. You can send billing reports, expenses, financial results, unpaid invoices and any other information for a given quarter or period directly to your accountant from GESPET.


25. Can I customize the email, WhatsApp and other message templates that are sent?


Yes. Using the CRM, Marketing and Communication module, you can customize templates, set them up in different languages and give them the style that best fits your brand.


26. Does it include artificial intelligence?


Yes. With the CRM, Marketing and Communication module, you have access to GESPET AI, an assistant that suggests professional and effective text for your emails, WhatsApp messages and much more.


27. To save time, can clients enter their own information?


Yes. With the GESPET Client Registration Connector, your clients can fill in their own details and their pets’ details. It saves you a lot of time.


28. What happens if I have no availability on that date but still want to accept the booking in my dog or cat daycare?


No booking request is automatically rejected. You decide whether to accept or decline it. You may want to offer an alternative date to the client or find a way to fit that booking into your pet daycare. You’re the one in control.


29. How can I organize rooms or spaces in my pet daycare?


To keep things organized, you can assign each room or space a name and color. This makes them easier to identify. For example: green spaces have access to a garden, red spaces are for cats, blue spaces are for large dogs, and so on.


30. How can I avoid last-minute cancellations in my pet daycare?


Last-minute cancellations are a big issue for daycares. A very effective way to reduce them is to send reminders so clients don’t forget their bookings. With GESPET, reminders for your daycare are sent automatically.


31. I’m a pet sitter. How can I manage animals that don’t get along with each other?


In GESPET you can identify pets with colored tags or flags. A small colored circle appears next to their name so you can quickly recognize them. For example: red = aggressive, green = hyperactive, blue = fearful.


32. How can I automate reminders for my dog or cat daycare clients?


When you add a booking, you simply choose when you want reminders to be sent (for example, 3 days before and 1 day before), and GESPET sends them automatically.


33. How can I manage aggressive or anxious dogs in my pet daycare?


It may help to have specific rooms or kennels for certain types of animals and identify them with colors. For example: red rooms are larger and ideal for very active animals. You can also tag pets with color flags so you can recognize them at a glance: red = aggressive, green = hyperactive, blue = fearful.


34. How can I manage problematic or difficult clients in my pet daycare?


In GESPET, you can identify clients with colored tags or flags. A small colored circle appears next to their name so you can recognize them quickly. For example: red = usually has unpaid invoices, green = often arrives late or doesn’t show up, blue = VIP clients who receive special treatment.


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36. How can I avoid overbooking in a dog daycare?


To avoid confusion, double bookings and occupancy issues—especially in high season—it’s highly recommended to use a professional software solution. With GESPET, availability is checked before confirming a new booking or stay, helping you prevent overbooking and other errors.


37. What’s the best software to manage a pet daycare?


We recommend using a system that lets you manage clients and pets end to end, with a special focus on occupancy, which is the key factor in any daycare business. A solution like GESPET also gives you online bookings, automated reminders, client and pet registration tools and the most complete reports on the market.


38. How can I create a contract for pet sitters or daycare services?


Your contract doesn’t need to be very long, but it should cover all key aspects: specific conditions, start and end times, how cancellations will be handled, what happens in case of veterinary emergencies or special circumstances during the pet’s care, and responsibilities. With GESPET you can design your own contracts quickly and easily. They auto-fill with client and pet information and appear ready to print exactly when you need them.


39. How can I calculate occupancy and profitability in a pet daycare?


This can be complex, but it’s crucial for your pet nursery. With GESPET, you can check occupancy and access detailed reports. GESPET includes powerful reports on client profitability, pet profitability, product and service profitability and even which rooms or spaces are used the most in your daycare.


40. What should I include in an official registration book?


Requirements vary from country to country, so you should always check with your local authorities. In general, they usually require detailed information about pets and their owners. In GESPET you can generate this report or registration book from the Occupancy Report option.




 




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