1. What is Gespet for pet hotels and what is it used for?


Gespet is a professional cloud platform for pet hotels and boarding facilities. It helps you manage bookings, occupancy, clients, pets, stays, billing, and reports from one system in real time.


2. How can I control pet hotel occupancy with Gespet?


Gespet includes a visual planning board and occupancy map so you can instantly check availability, arrivals, departures, and active stays while preventing overbooking.


3. Does Gespet include online booking for pet hotels?


Yes. Gespet includes a free online booking system so clients can submit requests from your website and social media. You can also share a direct link or a QR code. It is available in 22 languages.


4. Can I use Gespet on mobile, tablet, and desktop?


Yes. Gespet is 100% cloud-based, so you can use it from any device with internet access, without installing software.


5. Does Gespet help with data protection compliance?


Yes. Gespet helps you track consents, communication preferences, and key customer records to support compliance workflows in your business.


6. What customer and pet data can I store in Gespet?


You can store full profiles with contact details, stay history, feeding notes, veterinary info, behavior notes, files, photos, alerts, and internal comments.


7. Does Gespet send automatic reminders to clients?


Yes. Gespet can send automatic reminders before each stay to reduce no-shows, cancellations, and last-minute confusion.


8. What reports does Gespet include for pet boarding businesses?


Gespet includes reports for occupancy, most-used rooms, revenue, profitability, best-selling services, forecasted bookings, and overall business performance.


9. Can I configure currency, taxes, and country settings?


Yes. Gespet lets you configure currency, tax settings, timezone, invoice numbering, and business data according to local requirements.


10. What is the difference between the Hotel and Daycare modules?


The Hotel module is designed for overnight or multi-day stays. The Daycare module is designed for short stays under 24 hours. Both share client and pet data.


11. How can I set profitable pricing for a pet hotel?


With Gespet you can analyze occupancy, costs, and demand trends through reports, helping you set data-driven prices and improve margins.


12. Is Gespet updated automatically?


Yes. Gespet is continuously updated with improvements and new features, and updates are included in your plan.


13. Do I need to install anything to use Gespet?


No. Gespet runs directly in your web browser.


14. If I change devices, will I lose my data?


No. Your data is stored in the cloud and synced in real time, so you can continue working from any device.


15. Can Gespet manage multiple pet services in one business?


Yes. Gespet is modular and lets you combine hotel, daycare, grooming, training, veterinary, transport, and retail operations in one platform.


16. How does check-in and check-out work in Gespet?


With one click, you can convert bookings into check-ins and register check-outs while occupancy and history are updated automatically.


17. Can I add extras during a pet stay?


Yes. You can add additional services, supplements, and custom charges to each stay.


18. Does Gespet speed up daily operations in a pet hotel?


Yes. Gespet automates routine tasks, highlights alerts, and reduces manual work so your team can focus on care and service quality.


19. Can I manage multiple pets under the same customer account?


Yes. Gespet links multiple pets to one client profile and supports individual or combined stay management.


20. Can Gespet generate contracts automatically?


Yes. Gespet can generate documents and contracts with auto-filled data from the customer, pet, stay, and your business profile.


21. Can I charge by day or by night in Gespet?


Yes. You can set pricing by day or night and configure automatic extra charges if the departure time exceeds your limit.


22. Can I track internal maintenance tasks?


Yes. Gespet allows you to record cleaning, disinfection, repairs, and other internal tasks for better operational control.


23. Can Gespet generate occupancy registers?


Yes. You can use occupancy reports with owner and pet details to support administrative or regulatory requirements.


24. Can I send reports directly to my accountant?


Yes. You can email reports directly from Gespet.


25. Can I customize templates and messages in Gespet?


Yes. With Gespet CRM you can create email and WhatsApp templates in multiple languages and personalize communication by customer preferences.


26. Does Gespet provide business guidance?


Yes. Gespet offers resources and recommendations to improve operations, customer retention, communication quality, and brand image.


27. Can clients submit their own details?


Yes. You can send clients a form link so they complete their own data and their pets' data, reducing admin work and input errors.


28. Does Gespet automatically reject bookings when there is no availability?


No. You stay in control. Gespet shows availability and suggestions, but you decide whether to accept, reject, or propose alternatives.


29. How can I organize rooms in a pet hotel?


In Gespet you can assign names, categories, and colors to rooms for faster visual management and easier team coordination.


30. How can I reduce last-minute cancellations?


Automatic reminders and professional communication help reduce cancellations. Gespet makes both easy to configure and automate.


31. How can I avoid overbooking in my pet hotel?


Gespet checks availability before confirmation and flags occupancy conflicts so your team avoids scheduling mistakes.


32. What is the best software for managing a pet hotel?


The best option is specialized software with booking control, automation, and reporting. Gespet is built specifically for pet businesses and is used internationally.


33. How can I measure occupancy and profitability?


With Gespet reports and forecasts, you can track demand, occupancy trends, and profitability in a practical and actionable way.


34. How does Gespet help with unpaid invoices?


Gespet shows alerts when a customer has outstanding invoices, helping you decide how to proceed before confirming new bookings.


35. Can Gespet help forecast future occupancy?


Yes. Gespet uses historical data and trend reports to help you estimate upcoming occupancy and improve planning.


36. Can I mark pets with special needs or sensitive behavior?


Yes. Gespet supports internal flags, color tags, and notes so your team can quickly identify important care requirements.


37. Can I classify VIP or high-risk clients?


Yes. Gespet lets you label clients with internal tags to identify VIP profiles, recurring debtors, or special-case customers.


38. Why use Gespet instead of spreadsheets?


Gespet automates tasks, centralizes records, reduces human error, improves communication, and gives you instant business insights that spreadsheets cannot provide efficiently.


39. Is Gespet suitable for small and large pet hotels?


Yes. Gespet scales from small facilities to high-volume operations and adapts to your workflows as you grow.


40. How much does professional pet hotel software cost?


Gespet offers flexible plans designed for different business sizes so you can choose a cost-effective option that fits your needs.





 


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