With the additional communication and marketing features, you can quickly and easily send messages to your customers through multiple channels.
For example:
When a customer misses their appointment, you can cancel it and send them a "Cancellation Notification" to their email.
While reviewing tomorrow's reservations, you can instantly send an appointment reminder to a customer via WhatsApp.
Or email a customer their invoice/receipt.
And much more.
GESPET TIPS AND ADVICE
Did you know?
Improving communication directly impacts customer loyalty and enhances their user experience because:
- Builds trust: By maintaining open, accessible, and clear communication, customers feel they can rely on your business to meet their needs, fostering long-term loyalty.
- Offers personalized service: Enhanced communication helps you better understand customer interests, preferences, and expectations, allowing you to tailor offerings to be more relevant to them.
- Strengthens relationships: Continuous and meaningful interaction keeps your business present in your customers’ lives in a non-intrusive way. This builds emotional connections, making customers more likely to choose your services and recommend you to others.
- Resolves issues efficiently: Effective communication enables quick resolution of problems or queries, reducing frustration and showing customers you care about their satisfaction. A positive problem-solving experience often leaves a lasting impression.
- Enhances user experience: Anticipating customer questions or needs and providing useful information helps them navigate the purchase or service process smoothly. This creates a positive perception of your business and makes their experience more enjoyable.
In summary, improved communication not only meets customer needs but also strengthens relationships and fosters an atmosphere of trust and loyalty, key to long-term retention.
You don’t have to write the text each time—you can save it as a template, which will save you a lot of time.
This also ensures your messages are consistent and professional, offering a better customer experience by maintaining your business’s unique style and format every time.
These templates can be multilingual, include auto-filled data or text placeholders, and even leverage Artificial Intelligence:
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TEMPLATES |
FOR MULTIPLE LANGUAGES |
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WITH AUTO-FILLING DATA |
POWERED BY ARTIFICIAL INTELLIGENCE |
Create different templates for emails, appointment reminders, cancellations and confirmations, customer or pet birthday greetings, and much more.
Set up templates in various languages and define each customer’s preferred language to send messages in their preferred language if desired.
If you wish, placeholders like customer names, pet names, dates/times, etc., will be automatically replaced. Simply configure where the placeholders should appear, and they’ll be replaced with the relevant customer or pet information when sending.
We include GespetAI, your personal assistant designed to maximize your efficiency and save you time.
No more hours spent crafting content and designs. GespetAI uses Artificial Intelligence to suggest compelling texts for your emails, personalized reminders for your customers, and more.
TAGS:
Marketing for pet training services | Sending promotions to pet customers | WhatsApp reminders for pet grooming services | CRM for pet food businesses | Content marketing for pet-related businesses | WhatsApp communication with pet owners | Managing customer contacts for pet businesses | Email marketing for pet hotel services | Marketing automation for pet shops | Tracking purchases for pet customers
