Send messages, emails and WhatsApp to your customers to remind them of their pets

How does it work?

What types of messages can you configure?

Design the templates

SEND MESSAGES TO YOUR CUSTOMERS

Types of messages for which you can set up templates:

It's a breeze. All you have to do is, in the Marketing module, CRM communication, go to the Settings option > and select the template you want to set up:

Reminder messages
Email messages
Automatic reminder messages

Automatic reminders

You can set up automatic reminders. These are messages that you decide when you want them to be sent to the customer, and the software takes care of sending them when the date arrives. For example, 3 days before the appointment.

There are various automatic reminders available for each business area:

Hotel: Reservation reminder.

To remind the customer they have a planned stay and the check-in date is approaching.

Nursery or Daycare: Reservation reminder.

To remind the customer they have a planned stay and the check-in date/time is coming up.

Grooming: Appointment reminder.

To remind the customer they have an upcoming appointment and the date/time is approaching.

Training: Appointment reminder.

To remind the customer they have an upcoming appointment and the date/time is approaching.

Veterinary: Appointment reminder.

To remind the customer they have an upcoming appointment and the date/time is approaching.

Reminders

These are reminders that you can send to your customers whenever you like, to remind them of upcoming appointments, deliveries, consultations, etc. You can send them through:

There are different reminders available for each business area:

Hotel: Reservation Reminder.

To remind the customer that they have a scheduled stay, and the check-in date is approaching.

Hotel: Check-out Reminder.

To remind the customer that the check-out date or end of stay is approaching.

Daycare: Reservation Reminder.

To remind the customer that they have a planned stay, and the check-in date/time is approaching.

Daycare: Check-out Reminder.

To remind the customer that the check-out time or end of stay is approaching.

Breeding: Delivery Reminder.

To remind the customer that the delivery of their puppy is just around the corner.

Grooming: Appointment Reminder.

To remind the customer that they have an upcoming appointment and the date/time is approaching.

Store: Delivery Reminder.

To remind the customer that their purchase delivery is coming up soon.

Training: Appointment Reminder.

To remind the customer that they have an upcoming training session and the date/time is fast approaching.

Veterinary: Appointment Reminder.

To remind the customer that they have a scheduled veterinary appointment and the date/time is near.

Emails

Transactional or Business Emails

The ones you send for everyday business actions: sending the customer a confirmation or cancellation of an appointment/reservation, a pedigree, a veterinary prescription, etc.

SEND RESERVATION/APPOINTMENT CONFIRMATION When you add a reservation or appointment, you can send the confirmation to the customer.
	Send Hotel Reservation/Appointment Confirmation
	Send Daycare Reservation/Appointment Confirmation
	Send Grooming Reservation/Appointment Confirmation
	Send Training Reservation/Appointment Confirmation
	Send Veterinary Reservation/Appointment Confirmation

SEND RESERVATION/APPOINTMENT CANCELLATION When you decline or cancel a reservation or appointment, you can send the cancellation to the customer.
	Send Hotel Reservation/Appointment Cancellation
	Send Daycare Reservation/Appointment Cancellation
	Send Grooming Reservation/Appointment Cancellation
	Send Training Reservation/Appointment Cancellation
	Send Veterinary Reservation/Appointment Cancellation

SEND ONLINE RESERVATION/APPOINTMENT CONFIRMATION When a customer requests a reservation/appointment online and you accept it, you can send the confirmation to the customer.
	Send Online Hotel Reservation/Appointment Confirmation
	Send Online Daycare Reservation/Appointment Confirmation
	Send Online Grooming Reservation/Appointment Confirmation
	Send Online Training Reservation/Appointment Confirmation
	Send Online Veterinary Reservation/Appointment Confirmation

Here's the translated HTML code with idiomatic expressions in English: ```html

SEND ONLINE RESERVATION/ APPOINTMENT CANCELLATION If a customer requests a reservation/appointment online and you DO NOT accept it, you can send them the cancellation.
	Send Hotel Online Reservation/Appointment Cancellation
	Send Daycare Online Reservation/Appointment Cancellation
	Send Grooming Online Reservation/Appointment Cancellation
	Send Training Online Reservation/Appointment Cancellation
	Send Veterinary Online Reservation/Appointment Cancellation

SEND DOCUMENT OR CONTRACT ATTACHMENT
You can configure documents and contracts and send them to customers as attachments in this email.

SEND INVOICE OR TICKET ATTACHMENT
You can send customers the invoice or ticket for their purchase as an attachment in this email.

SEND CLIENT INFORMATION SHEET
You can send a customer’s, animal's, supplier’s, veterinarian's contact, or breeder’s information sheet attached to this email.

SEND TRANSPORT PLANNING
You can send the transport schedule or route sheet attached to this email.

SEND REPORT
You can send a report (billing, profitability, etc.) attached to this email.

SEND VETERINARY CONSULTATION SUMMARY
You can send the details of the veterinary consultation to the customer attached to this email.

SEND VETERINARY PRESCRIPTION
You can send the veterinary prescription to the customer as an attachment in this email.

SEND PEDIGREE ATTACHMENT
You can send the pedigree or family tree of a breeder or puppy attached to this email.

Occasional Emails

These are the emails you send on specific occasions. For example, to wish a customer or animal a happy birthday, or to welcome them to our business, etc.

General Emails

These are the other emails you can configure to send to some customers. You decide when you want to send them.

TAGS:

SEND MESSAGES TO YOUR CUSTOMERS

SEND MESSAGES TO YOUR CUSTOMERS

Types of messages for which you can set up templates:

Automatic reminders

Automatic reminders

Hotel: Reservation reminder.

Nursery or Daycare: Reservation reminder.

Grooming: Appointment reminder.

Training: Appointment reminder.

Veterinary: Appointment reminder.

Reminders

Reminders

Hotel: Reservation Reminder.

Hotel: Check-out Reminder.

Daycare: Reservation Reminder.

Daycare: Check-out Reminder.

Breeding: Delivery Reminder.

Grooming: Appointment Reminder.

Store: Delivery Reminder.

Training: Appointment Reminder.

Veterinary: Appointment Reminder.

Emails

Transactional or Business Emails

SEND RESERVATION/APPOINTMENT CONFIRMATION When you add a reservation or appointment, you can send the confirmation to the customer.

SEND RESERVATION/APPOINTMENT CANCELLATION When you decline or cancel a reservation or appointment, you can send the cancellation to the customer.

SEND ONLINE RESERVATION/APPOINTMENT CONFIRMATION When a customer requests a reservation/appointment online and you accept it, you can send the confirmation to the customer.

SEND ONLINE RESERVATION/ APPOINTMENT CANCELLATION If a customer requests a reservation/appointment online and you DO NOT accept it, you can send them the cancellation.

SEND DOCUMENT OR CONTRACT ATTACHMENT You can configure documents and contracts and send them to customers as attachments in this email.

SEND INVOICE OR TICKET ATTACHMENT You can send customers the invoice or ticket for their purchase as an attachment in this email.

SEND CLIENT INFORMATION SHEET You can send a customer’s, animal's, supplier’s, veterinarian's contact, or breeder’s information sheet attached to this email.

SEND TRANSPORT PLANNING You can send the transport schedule or route sheet attached to this email.

SEND REPORT You can send a report (billing, profitability, etc.) attached to this email.

SEND VETERINARY CONSULTATION SUMMARY You can send the details of the veterinary consultation to the customer attached to this email.

SEND VETERINARY PRESCRIPTION You can send the veterinary prescription to the customer as an attachment in this email.

SEND PEDIGREE ATTACHMENT You can send the pedigree or family tree of a breeder or puppy attached to this email.

SEND RESERVATION/APPOINTMENT CONFIRMATION
When you add a reservation or appointment, you can send the confirmation to the customer.

SEND RESERVATION/APPOINTMENT CANCELLATION
When you decline or cancel a reservation or appointment, you can send the cancellation to the customer.

SEND ONLINE RESERVATION/APPOINTMENT CONFIRMATION
When a customer requests a reservation/appointment online and you accept it, you can send the confirmation to the customer.

SEND ONLINE RESERVATION/ APPOINTMENT CANCELLATION
If a customer requests a reservation/appointment online and you DO NOT accept it, you can send them the cancellation.

SEND DOCUMENT OR CONTRACT ATTACHMENT
You can configure documents and contracts and send them to customers as attachments in this email.

SEND INVOICE OR TICKET ATTACHMENT
You can send customers the invoice or ticket for their purchase as an attachment in this email.

SEND CLIENT INFORMATION SHEET
You can send a customer’s, animal's, supplier’s, veterinarian's contact, or breeder’s information sheet attached to this email.

SEND TRANSPORT PLANNING
You can send the transport schedule or route sheet attached to this email.

SEND REPORT
You can send a report (billing, profitability, etc.) attached to this email.

SEND VETERINARY CONSULTATION SUMMARY
You can send the details of the veterinary consultation to the customer attached to this email.

SEND VETERINARY PRESCRIPTION
You can send the veterinary prescription to the customer as an attachment in this email.

SEND PEDIGREE ATTACHMENT
You can send the pedigree or family tree of a breeder or puppy attached to this email.