Send appointment and booking confirmations and cancellations via WhatsApp as well

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New feature: New feature: you can now send appointment and booking confirmations and cancellations via WhatsApp

As you know, with Gespet you can:

• Manage appointments and bookings

• And, using the online booking/appointment system, your customers can request appointments at your business.

You can send them a confirmation when you accept an appointment, or a cancellation if you reject it, or if they cancel it themselves and you want written confirmation of that cancellation.

Appointments/bookings and online appointments/bookings are available for: hotel, daycare, grooming, training and veterinary services.

By default, a notification is sent with a predefined layout or format. It is simple and professional, suitable for most businesses.

But if you want to customize it and adapt it to your brand image and your own style (more casual and fun, more formal and professional, etc.), you can do so through the CRM, Marketing and Communication module.

This allows you to configure templates to customize the appearance of communications sent via WhatsApp or email.

You can configure:

• Your templates, for general messages you send to customers, suppliers, staff and contacts whenever you want.

• Occasional templates, for special occasions such as birthday greetings for customers and pets, welcome messages, re-engagement or reactivation, etc.

• And also templates for transactional or service communications.

Regarding the latter — transactional ones — we have added a new feature to improve communication with customers who use WhatsApp.

You can now send appointment and booking confirmations and cancellations via WhatsApp and configure your own templates.

Until now this option was only available by email, but you can now send them through WhatsApp as well.

Benefits of sending confirmations via WhatsApp or email

• Keeps customers informed in real time: they receive confirmation or cancellation the moment it happens.
• Builds trust: an immediate message conveys organization and reliability.
• Reduces uncertainty: customers clearly see all details: date, time, service booked, pet, etc.
• Improves user experience: they don’t need to call or ask — information arrives automatically.
• Reduces repetitive inquiries: fewer calls to confirm appointments means more time to focus on service.

In short: transactional messages increase transparency, improve customer satisfaction and optimize your time.

Includes advanced configuration

You can configure the template with the text, emojis and format you prefer and include template variables to automatically replace client, pet, date, time or service data.

Includes Gespet AI, Gespet’s virtual Artificial Intelligence assistant.

Not sure what text to use? Want a professional suggestion for a message that will impress your customers?

Tell Gespet AI which style best fits your business and it will generate a personalized recommendation.

Business areas

This feature is available for:

• Grooming appointment confirmations and cancellations (including online)
• Veterinary appointment confirmations and cancellations (including online)
• Hotel booking confirmations and cancellations (including online)
• Daycare booking confirmations and cancellations (including online)
• Training appointment confirmations and cancellations (including online)

Sending personalized messages improves your professional image, conveys a modern and organized business approach and reflects your brand personality.

Your customers notice it. And they value it, becoming loyal followers of your brand.

Try it free

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If you have any questions, you want to propose that we write a help guide or a post on a topic or you just want to chat with us, don't hesitate. We are delighted to talk with you and get your opinion.