We offer unlimited PREMIUM technical support. Our priority is always you.If you have technical questions, access problems, or want to suggest a new feature to us
You are in the right place. Please keep reading.
Frequently Asked Questions
Frequently Asked Questions
You do not remember your password?
On the software access screen, there is a link that allows you to recover the password if you have forgotten it. Click on the option 'I forgot my password' and you will receive it in your email.
Password security recommendations
Change access data
Safety is very important to us. For security reasons, we will send you a temporary password the first time you start using the software and you can change in the software.
We use "strong" passwords, that is, with a high level of security, and we will also offer you information and recommendations about security.
The email address that you provide us when making the purchase will be the email address to which we will send you the notifications/warnings and will be the access email address of the Main User or Administrator and you will not be able to modify it.
For security reasons, if you want us to modify it, you must request it through an email sent from that same address; That is, if the main access address is: firstname.lastname@example.org and you want to change it, you must send us an email from that address (email@example.com) indicating the new address for which you want to change it.
When you make the purchase, if you provided us with a secondary or alternative email address, in case it is not possible to send the email from the main email address, it can be sent from the secondary address, being this the only possible alternative.
It is not possible to request it from another email address, through social networks or any other method, because for security reasons, we need to verify the identity of the user requesting that change.
Keep in mind, that if we did not do this verification, any user could pretend to be a business owner and ask us to change the current access data to theirs.
How to contact the technical department quickly
As you know, we offer Premium and unlimited support service, so if you have any problem, doubt, .. you can send it directly to the technical department. To do it:
Or click on the green button inside the software:
In the support center, if you access using your username and password, you will also see previous tickets or messages.
More information about support tickets
Create an icon or shortcut on the desktop
If you want to have an icon on your desktop to access the software, you can easily do it on your smartphone, desktop, laptop, ... If you do not know how to do it, we will teach you:
Create an icon or shortcut to software
Import and export your data in the software
You can import and export data from the software yourself.
Problems with the web browser
It is very important to keep your web browser updated. When you are using the app, deactivate the extensions or plugins that you have installed because they can interfere in the operation of some options (popup windows, appearance, calendars, etc.)
If you suffer these problems or slowness to work with the app, you can clear or refresh the browser cache and delete cookies. By doing this, you improve the performance of the software.
How to refresh your browser's cache?
More information about Online booking system
The system is free and available for Pet Hotel, Pet Day-care, and Pet Grooming software. You can use it on your website, Facebook, Instagram, Twitter, YouTube, WordPress, ... and more. It's available in 20 languages and is very easy to use.
How to use the online booking system?
Do you have another question?
We are happy to help you. Click here to access the Support area and send us a message with your question.
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