software para mascotas

Technical Support

We offer unlimited PREMIUM support. You are always our priority.

If you have technical questions, access problems, or want to suggest something new

You are in the right place. Please keep reading.


You do not remember your password?

On the login screen, there is a link that allows you to recover the password if you have forgotten it. Click on the 'Forgot Password' option, and you will receive it in your email.

Password security recommendations

Change access data

Security is very important to us. For security reasons, we will send you a temporary password the first time you start using it, and you can change it.

We use strong passwords, meaning ones with a high level of security, and we will also provide you with information and recommendations on security.

The email address you provide us with when making the purchase will be the email address to which we will send notifications/alerts and will be the access address for the main User or Administrator, and you will not be able to modify it.

For security reasons, if you want us to modify it, you must request it through an email sent from that same address; In other words, if the main access address is: and you want to change it, you must send us an email from that address ( indicating the new address you want to change it to.

If at the time of purchase, you provided us with a secondary or alternative email address, in case it is not possible to send the email from the main email address, it can be sent from the secondary address, being this the only possible alternative.

It is not possible to request it from another email address, through social networks, or any other method, as for security reasons, we need to verify the identity of the user requesting that change.

Keep in mind that if we did not perform that verification, any user could impersonate the owner of a business and ask us to change the current access data to theirs.

How to contact the technical department quickly

As you know, we offer Premium and unlimited support service, so if you have any problems, doubts, .. you can send it directly to the technical department. To do so:

  • Click on the green button:

  • Visit the support area

  • Create an icon or shortcut on the desktop

    If you want to have an icon on your mobile or computer to access it directly, you can easily do it on any device. If you dont know how to do it, we will show you:

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    Import and export your data in the software

    You can import and export data from your account yourself.

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    Web browser: JavaScript and pop-ups

    It is necessary that JavaScript be enabled or allowed in your web browser, and also that your browser allows the opening of pop-up windows as they are necessary, for example, to print documents. If you don't know how to activate it in your browser, we'll show you:

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    Web browser problems

    It is very important to keep your web browser or browser up to date. When using Gespet, disable the extensions or plugins you have installed as they may interfere with the operation of some features (pop-ups, appearance, calendars, etc.)

    If you experience these issues or slowness when working with Gespet, you can clear the browser cache and delete cookies. This improves performance. If you don't know how to do it, we'll show you:

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    More information about Online booking system

    The system is free and available for Pet Hotel, Pet Training, Veterinary, Pet Day-care, and Pet Grooming software. You can use it on your website, Facebook, Instagram, Twitter, YouTube, WordPress, ... and more. It's available in 20 languages and is very easy to use.

    How to use the online booking system?

    app movil perros

    Do you have any other questions?

    We are happy to help you. Click here to send us a message with your question.

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    Help and training

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    Payments and Renewals

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