We offer unlimited PREMIUM technical support. Our priority is always you.If you have technical questions, access problems, or want to suggest a new feature to us
You are in the right place. Please keep reading.
Frequently Asked Questions
Frequently Asked Questions
You do not remember your password?
On the software access screen, there is a link that allows you to recover the password if you have forgotten it. Click on the option 'I forgot my password' and you will receive it in your email.
Password security recommendations
How to contact the technical department quickly
As you know, we offer Premium and unlimited support service, so if you have any problem, doubt, .. you can send it directly to the technical department. To do it:
Or click on the green button inside the software:
In the support center, if you access using your username and password, you will also see previous tickets or messages.
More information about support tickets
Create an icon or shortcut on the desktop
If you want to have an icon on your desktop to access the software, you can easily do it on your smartphone, desktop, laptop, ... If you do not know how to do it, we will teach you:
Create an icon or shortcut to software
Import and export your data in the software
You can import and export data from the software yourself.
Problems with the web browser
It is very important to keep your web browser updated. When you are using the app, deactivate the extensions or plugins that you have installed because they can interfere in the operation of some options (popup windows, appearance, calendars, etc.)
If you suffer these problems or slowness to work with the app, you can clear or refresh the browser cache and delete cookies. By doing this, you improve the performance of the software.
How to refresh your browser's cache?
More information about Online booking system
The system is free and available for Pet Hotel, Pet Day-care, and Pet Grooming software. You can use it on your website, Facebook, Instagram, Twitter, YouTube, WordPress, ... and more. It's available in 20 languages and is very easy to use.
How to use the online booking system?
Latest blog post
- 16/03/2021 Programa recordatorios automáticos para las citas en tu peluquería
- 16/03/2021 Schedule automatic reminders for your grooming appointments
- 14/12/2020 The new Software for Pet Shipping
- 14/12/2020 El nuevo Software para transporte de mascotas
- 26/09/2020 The new Software for dog breeding
- 26/09/2020 El nuevo Software para criadores
- 17/05/2020 Happy World Internet Day
- 17/05/2020 Feliz Dia Mundial de Internet
- 26/03/2020 New Features Included in the Pet Shop Software
- 26/03/2020 Novedades incluidas en el software para Tiendas de mascotas
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Any other questions? get in touch and let us know.
We would be glad to help you.