software para mascotas

Technical support

We offer unlimited PREMIUM technical support. Our priority is always you.

If you have technical questions, access problems, or want to suggest a new feature to us

You are in the right place. Please keep reading.



 

You do not remember your password?


On the software access screen, there is a link that allows you to recover the password if you have forgotten it. Click on the option 'I forgot my password' and you will receive it in your email.



Password security recommendations


How to contact the technical department quickly


As you know, we offer Premium and unlimited support service, so if you have any problem, doubt, .. you can send it directly to the technical department. To do it:

In the support center, if you access using your username and password, you will also see previous tickets or messages.



More information about support tickets


Create an icon or shortcut on the desktop


If you want to have an icon on your desktop to access the software, you can easily do it on your smartphone, desktop, laptop, ... If you do not know how to do it, we will teach you:



Create an icon or shortcut to software


Import and export your data in the software


You can import and export data from the software yourself.



More information

Web browser: JavaScript and pop-ups


It's necessary that JavaScript is activated or allowed in your web browser and also that your browser allows the opening of pop-up windows because the software uses them (for example to print documents). If you do not know how to activate it in your browser, we will show you:



Web browser: JavaScript and pop-ups

Problems with the web browser


It is very important to keep your web browser updated. When you are using the app, deactivate the extensions or plugins that you have installed because they can interfere in the operation of some options (popup windows, appearance, calendars, etc.)

If you suffer these problems or slowness to work with the app, you can clear or refresh the browser cache and delete cookies. By doing this, you improve the performance of the software.



How to refresh your browser's cache?

More information about Online booking system


The system is free and available for Pet Hotel, Pet Day-care, and Pet Grooming software. You can use it on your website, Facebook, Instagram, Twitter, YouTube, WordPress, ... and more. It's available in 20 languages and is very easy to use.



How to use the online booking system?

app movil perros

Do you have another question?



We are happy to help you. Click here to access the Support area and send us a message with your question.

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