technical support for pet businesses

Technical Support

We offer unlimited PREMIUM support. You are always our priority.

If you have technical questions, access problems, or want to suggest something new

You are in the right place. Please keep reading.



 

You do not remember your password?


On the login screen, there is a link that allows you to recover the password if you have forgotten it. Click on the 'Forgot Password' option, and you will receive it in your email.



Password security recommendations

Change access data


Security is very important to us. For security reasons, we will send you a temporary password the first time you start using the system, which you can change afterwards.

We use strong passwords, meaning a high level of security, and we will also provide you with information and recommendations to help protect your account.

When you sign up, as you know, you provide us with two email addresses:

  • The primary one, where we will send notifications, alerts and invoices, and which will also be the Administrator login email.

  • A secondary one, for security purposes, in case of issues with the primary email.

You can modify them:

  • In the option Settings > Change password.

  • In the Security and Access Control module, by selecting the Administrator user > Change email.


How to contact the technical department quickly


As you know, we offer Premium and unlimited support service, so if you have any problems, doubts, .. you can send it directly to the technical department. To do so:

  • Click on the green button:

technical support screenshot for pet software
  • Visit the support area


  • Create an icon or shortcut on the desktop


    If you want to have an icon on your mobile or computer to access it directly, you can easily do it on any device. If you dont know how to do it, we will show you:



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    Import and export your data in the software


    You can import and export data from your account yourself.



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    Web browser: JavaScript and pop-ups


    It is necessary that JavaScript be enabled or allowed in your web browser, and also that your browser allows the opening of pop-up windows as they are necessary, for example, to print documents. If you don't know how to activate it in your browser, we'll show you:



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    Web browser problems


    It is very important to keep your web browser or browser up to date. When using Gespet, disable the extensions or plugins you have installed as they may interfere with the operation of some features (pop-ups, appearance, calendars, etc.)

    If you experience these issues or slowness when working with Gespet, you can clear the browser cache and delete cookies. This improves performance. If you don't know how to do it, we'll show you:



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    More information about Online booking system


    The system is free and available for Pet Hotel, Pet Training, Veterinary, Pet Day-care, and Pet Grooming software. You can use it on your website, Facebook, Instagram, Twitter, YouTube, WordPress, ... and more. It's available in 22 languages and is very easy to use.



    How to use the online booking system?

    more help for pet professionals

    Do you have any other questions?



    We are happy to help you. Click here to send us a message with your question.



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