Check the occupancy

See if the customer has unpaid bills

Call the customer by phone

Contact the customer by WhatsApp

Send the confirmation email

Or send the rejection email

Check the occupancy	See if the customer has unpaid bills	Call the customer by phone
Contact the customer by WhatsApp	Send the confirmation email	Or send the rejection email

Send confirmation and cancellation emails to your customers

You can customize both the design and the content of these emails using the CRM, Marketing, and Communication module. You can also create templates, which makes the whole process much faster and easier.

Some tips and suggestions:

• If you ask your customers to pay an amount in advance, you can include the payment details or a direct payment link in the email.

• If you need to remind customers of anything important, you can add it to this email—for example, mandatory vaccinations, bringing their own food or medication, and similar details.

• If you want to highlight your cancellation policy (for example, a refund if the cancellation is made at least 24 hours before check-in), you can clearly include that information as well.

How to set up booking confirmation and cancellation emails:

It’s very straightforward. You can customize the content of these emails.

• If you have the CRM, Marketing, and Communication module, you can set up elegant templates in different languages with automatic data filling, allowing you to send more attractive and more effective emails directly from Gespet.

  In the Marketing module, go to the top menu and select Settings > Email Templates > Service email templates. This is where you can configure all service or transactional email templates.

  From the top menu, choose ONLINE booking/appointment confirmation or ONLINE booking/appointment cancellation.
  Important: make sure you select the option that starts with “ONLINE”, as there is a different template for appointment or booking confirmations that are not made online.

  Once selected, you’ll see templates available in different languages, in case you want to set up multiple versions to send to your customers in their preferred language.

  Simply write the content you want. Here you can include payment information, requirements, reminders, or anything else you need to communicate.

  When you’re about to send the booking confirmation or cancellation email, the template you’ve just set up will automatically appear. By default, it’s shown in the customer’s preferred language (configured in their profile), but you can choose a template in a different language if you wish.

  A preview is displayed so you can see exactly what will be sent. You can make any last-minute changes here if needed, and these changes won’t affect the main template.

  
  

• If you don’t have this module, it’s not possible to fully customize the design and content of the email, nor to set up a template that can be reused for all emails. However, when sending a confirmation or cancellation, you can still add custom text to that specific email.
  When you’re about to send it, a text box will appear where you can type your message.

  If you frequently include payment buttons or links, or detailed information, we strongly recommend using the CRM and Communication module, as it will save you a lot of time. The basic option is fine for adding text occasionally to an email, but it’s not recommended for repeatedly including the same content in every email.

  
  
  

  If you’d like to add this module to your account, it’s very easy to do:

  • Log in to your account using your username and password.

  • On the first screen, you’ll see all available modules. Click on the CRM, Marketing, and Communication module.

  • Enter your payment details, and it will be activated immediately in your account.

  
  

  It includes many really useful features, such as client and pet registration, mass email sending, CRM tools, and much more.
  
  You can explore all of them by clicking here