If you use Gespet to manage your pet business, whether it is a pet grooming salon, veterinary clinic, pet hotel, daycare center or training business, it is important to follow a few basic security best practices.
These recommendations will help you protect your customers’ information, follow good data protection practices and make sure Gespet works properly.
Keep your web browser up to date at all times.
Use strong passwords to access your account.
Allow pop-ups so documents can be printed correctly.
If the system feels slow, clear your browser cache and cookies.
Check the spam folder if a customer does not receive an email.
It is important to always use an up-to-date version of your web browser, whether that is Chrome, Safari, Firefox or another modern browser.
Older browser versions may cause security issues or compatibility problems with modern web applications such as Gespet.
You can usually check your browser version from the Help → About menu inside the browser itself.
Some browser extensions or plugins may interfere with the way web applications work.
If you notice unusual behaviour while using Gespet, such as windows not opening or buttons not working properly, try temporarily disabling your browser extensions.
If Gespet feels slow or behaves unexpectedly, clearing your browser cache and cookies may help.
This often fixes issues caused by temporary files or outdated browser settings.
Chrome: clear cache and cookiesGespet uses web technologies such as JavaScript and pop-up windows for certain features, including printing documents, viewing invoices and managing bookings.
In most modern browsers these options are enabled by default, but if a feature does not open correctly, check your browser settings.
To protect your pet business information, it is important to use strong passwords when accessing Gespet.
A good password should:
Include uppercase letters, lowercase letters and numbers.
Be long enough to be hard to guess.
Avoid personal information that could be guessed easily.
Best practices:
Do not use the same password across multiple services.
Do not share your password with anyone else.
Change your password regularly.
For security reasons, Gespet may ask you to update your password from time to time in order to protect the information stored in your account.
Sometimes email providers classify automated emails as spam or promotions.
If a customer does not receive an email sent from Gespet, the reason may be one of the following:
The email address is incorrect.
The email address no longer exists.
The recipient’s mailbox is full.
The email provider has classified the message as spam.
To reduce this issue, we recommend asking customers to add the following address to their contacts:
gespet@mg.gespetsoftware.com
This helps emails sent from Gespet reach the inbox more reliably.
The information stored in your Gespet account is private and only accessible to you.
The system uses security protocols such as SSL, HTTPS and other access control mechanisms to help protect the data of pet grooming salons, veterinary clinics, pet hotels, pet daycare centers and other pet businesses using the platform.
In addition, password control policies and suspicious access detection measures are used to strengthen data protection.
