If you want to use WhatsApp to improve communication with your customers and build loyalty, the CRM, Marketing, and Communication module is the right tool for you.
It is compatible with other Gespet modules and includes communication options in the main screens (planners or schedules, appointments/reservations, etc.) to enhance communication.
You can contact a customer by sending them a WhatsApp message or quickly send a reminder so they don't forget:
Their grooming, training, or veterinary appointment
Check-in and check-out for Hotel and Daycare
The pickup date for their puppy (Breeding)
The delivery of their purchase (Store)
Additionally, you can configure templates for these reminders. This saves you a lot of time since you can include the information you want, give it the format you prefer, and it will be saved. You won't have to write the same thing every time.
These templates are very easy to set up and include interesting features. You can:
Configure them for different languages and send them in the customer's preferred language.
Include template-texts so that, when sent, they automatically fill in the pet names, date/time, your business's contact details, and much more.
Use Gespet AI, your virtual assistant, which will make recommendations using Artificial Intelligence. This way, your messages can be much more professional and effective, with no effort on your part.
Choose the style you like most, and Gespet AI will make a recommendation. You can modify anything you want and save the template.
By clicking on a customer's WhatsApp number, sending a reminder (for appointments, check-ins, check-outs, etc.), or on the Start Conversation button, a pop-up window will open where you can write and send the WhatsApp message.
You can include links and icons, and before sending, you will see a preview of the message.
If these communication options are not interesting for you and you simply want to occasionally send a WhatsApp message to a customer, you don't need this module.
From Gespet, you can open the WhatsApp app to contact your customers. It's very simple: clicking on a customer's (or any contact's) WhatsApp number opens WhatsApp.
If you have the app installed on that device, the app will open; Otherwise, it will redirect you to WhatsApp Web.
The software is not integrated with WhatsApp, so the configuration of your WhatsApp account, your contacts, and everything related to your WhatsApp account must be configured in WhatsApp.
We cannot provide you with any type of information about your account, your contacts, specific functionalities or WhatsApp errors. We recommend that you contact them so that they can provide you with more information or help you solve the problem.
In order to open WhatsApp from the software, the phone of that contact must have the format required by WhatsApp. The correct format is: COUNTRY CODE followed by the TELEPHONE NUMBER. (all together, no spaces). You will see that a question mark symbol appears next to the word WhatsApp, notifying you of this requirement.
