If you want to use WhatsApp to enhance communication with your clients and build loyalty, the CRM, Marketing, and Communication module is the right tool for you.
It’s compatible with all other Gespet modules and includes communication options in key screens (planners, agendas, appointments/reservations, etc.) to streamline interactions.
You can contact a client by sending them a WhatsApp message, quickly reminding them about:
Their grooming, training, or veterinary appointment
Check-in and check-out for the Hotel and Daycare
The delivery date for their puppy (Breeding)
The delivery of their purchase (PetShop)
Additionally, you can configure templates for these reminders, saving you time. You can customize the content and format to your liking, and it will remain saved, so you don’t have to write the same messages repeatedly.
These templates are very simple to set up and come with fantastic features. You can:
Set them up for different languages and send them in the client’s preferred language.
Include placeholder texts, so the message automatically fills in pet names, dates/times, your business contact details, and more upon sending.
Use Gespet AI, your virtual assistant that provides recommendations using Artificial Intelligence. This makes your messages much more professional and effective with zero effort on your part.
Choose your favorite style, and Gespet AI will give you a suggestion. You can tweak it as needed and save the template.
When you click on a client’s WhatsApp number, send a reminder (for appointments, check-in, check-out, etc.), or press the Start Conversation button, a pop-up window will open where you can type and send the WhatsApp message.
You can include links, icons, and preview the message before sending it.
If these communication options don’t appeal to you and you simply want to send an occasional WhatsApp message to a client, you don’t need this module.
From Gespet, you can open the WhatsApp application to contact your clients. It’s very straightforward: if you click on a client’s (or any contact’s) WhatsApp number, WhatsApp will open.
If the app is installed on your device, it will launch the app. Otherwise, it will redirect you to WhatsApp Web.
The software is not integrated with WhatsApp in any way, so configuring your WhatsApp account, managing your contacts, and handling anything related to your WhatsApp account must be done directly in WhatsApp.
We cannot provide any information regarding your account, your contacts, specific features, or errors in WhatsApp. We recommend reaching out to WhatsApp’s support team for more information or assistance in resolving any issues.
In order to open WhatsApp from the software, the phone of that contact must have the format required by WhatsApp. The correct format is: COUNTRY CODE followed by the TELEPHONE NUMBER. (all together, no spaces). You will see that a question mark symbol appears next to the word WhatsApp, notifying you of this requirement.
