You can configure the most important aspects of your country/region:
Select the country from the list
Select the time zone from the list
Check that you have correctly configured the time on your device (computer, mobile phone, tablet) because the software will use that time for appointments, agenda, etc.
Select the language in which the software will be displayed
Set the currency of your country: you can use symbols (for example €, $, ...) or the currency abbreviation (for example EUR, USD,. ..)
Set the applicable tax and percentage in your country to all your services
note: In countries where multiple taxes apply, you can set up a general tax name or a combined tax name and add both taxes together. For example, for Quebec, you can configure the tax with the name TPS-TVQ, TAX or similar and that the percentage is the sum of both taxes (The TPS and the TVQ)
It's very important that you first configure the general tax and then configure your services or rates, since they will all have the same tax that you have configured in this option.
If in this option you have the general tax configured as 0 %
Later, you configure a new grooming service, hotel, ... that service will also have the tax at 0 %
If in the future, you modify the general tax and change it for example by 7%, this will not be changed in the services or rates that you already had configured
The new services you add have a 7% tax
If you have mistakenly configured your services or rates, contact us so that we can help you modify it.
If until now the tax rate was, for example, 10% and now it has changed to 12%, keep reading and we will show you how you can do it.
Important:
Previous records will not be modified (the appointments/bookings you already had planned, the check-in, check-out, services, sales, ...). That is, sales or invoices that you had previously generated, for example, will not be modified.
It will not affect previous reports or sales, billing, etc., statistics either.
That is, you can be assured that previous data will not be modified, it will only affect new data that you enter from now on.
How to update the tax rate in my business:
Let's configure the new tax rate:
Go to the
Configuration option > Language and Currency > Enter the new tax
rate and click on the Save button.
Let's deactivate the old rates:
Go to the Configuration option > Services
Click on the services or rates you had configured
Click on inactive = yes and the Save button
Let's configure the new rates:
In the same Configuration option > Services
Click on the Add new button to configure your rates. Fill in
the data and click Save.
You will see that they already include the new tax
rate
Here you can configure the data of your company and thus you will not have to insert the data every time a document or an invoice is generated; the software will automatically fill them in for you.
Business name, ID, Address, ZIP code, City, State, and contact data (phones, emails,..): You can configure the name of your company, the identification number, and the location and contact information. These are the data that will appear on the invoices.
More information: You can add additional information.
Logos:
You can include two different logos:
The principal logo shown in the software
The printed logo will appear in the printed documents *
* Note: you will reduce ink consumption when printing your invoices if you use a black and white logo for invoices.
The supported image formats are: jpeg, jpg, gif and png
The maximum size allowed for images is: 1000 x 1000 pixels (width x height)
The maximum weight of the images is 1 MB
If the software does not allow you to upload an image, you can use any image converter.
Text on invoices without taxes:If in your country/activity there are situations in which the invoices are tax-exempt (such as in the case where it is applicable to issue the invoice without VAT for Intra-Community) you can include an additional text that will only appear on tax-exempt invoices.
Printed documents footer:You can include a text at the bottom of the page for all summary documents and invoices. It is useful to include legal information, some clarification about your business policy, etc. It will appear on the invoices, in the appointment/booking, check-in/check-out, services/etc. summary documents
Pie emails: Using the software you can send emails to confirm/cancel an appointment/booking, an online appointment/booking, send a ticket/invoice, etc. With this information, you can configure a text that will appear in those emails. For example, you can include your business data or interest information.
note: if you have exceeded the maximum size of characters allowed, the software will warn you, highlighting that field in red and will not allow you to save it.
You can manage your employees, with all necessary contact info and working info.
You can deactivate employees who are no longer active. This way, they won't appear in the employee selectors when assigning a service, session, etc., but since they're not deleted, you'll retain the historical data with their information.
When you click on an employee in the list, all the information appears:
At the top there are 2 buttons:
Quick actions or "shortcuts": add a new animal for that client, make an appointment, print the information, ...
show / hide the right side menu to expand the workspace
Using the quick access buttons, it is possible: send an email, call or open whatsapp to talk to him/her; click on the corresponding icon (envelope, phone, Whatsapp ...)
You can write down more phones and more emails for a customer. By clicking on the "more information" icon, new fields appear to record these data.
When you write the address and click on the Save button, the GoogleMaps map that shows the address will appear. You can zoom using the map buttons.
In the Working information section, you can write down the information related to the employees's academic training, payment/salary conditions, information to make the payment, ...
If in your grooming or training business, you pay a percentage of the services doing to an employee, for example 30%, you can write down that percentage here and in this way, you will not have to remember it.
To see the services that an employee of your pet training pet grooming business has doing, you only have to access the Services and billing by employee report and by selecting that date range you will see the number of services and the amount of those services. In this way, it will be very easy for you to calculate the amount that corresponds to you for these services.
Additionally, you will be able to know the average time it took to perform them and when was the last service doing by that employee.
If you also have the Users Software, you can create more users, each user accesses an independent account and you can control:
You can specify the days and hours in which a user can access
You can indicate the visible options for a user
See when the users log-in and log-out session
You can control the access of your employees to improve the security of your business.
If you want to add, edit or delete races you can do it from this option. Then it is very comfortable, because when you add a new animal, just look for the race in the advanced selector, you do not have to write it every time.
For dogs "without breed" (mixed-breed, half-blood, mutt...), we have created the "comun" race but if you prefer to create another, you can do it from this option.
You can configure the next invoice number to be issued, and the software assigns that number to the following ones, this way the invoices are correctly numbered.
For example, if you start using the software now and this year you have already generated 25 invoices, if you want the next one to be number 26 (to be correlated), then write 26.
This numbering does not reset at the end of the month or the year. It will always continue with the numbering of the last invoice.
You can configure if you want to add a prefix before the numbers for Invoices and Refund Invoices, so you can choose if you want the invoice number:
Do not have prefix. For example, the invoice number will be 000042
Have the prefix that you want: For example the prefix INV . In this case, the invoice number will be INV.000042
* The maximum prefix size is 10 characters
Have the prefix Year.Month: In April (month 4) of 2021, the prefix will be 2021.04.000042
As you can see, on the right side of the screen, there is a previewer, which allows you to see how the next invoice number and nex refund invoice numer will look, depending on the configuration you choose.
You can set up a different numbering system for refund or corrective invoices, and also a separate numbering system for simplified invoices or tickets that won't include the recipient's (customer's) details.
Simply click on the "Yes" option, and the configuration options will appear, just like for regular invoices, allowing you to set up the numbering format.
This section includes important information/actions. If your business has multiple users, we recommend that you restrict access.
From this option, you can perform a complete export of the data in .xls (Excel) format. If you decide to stop using the software and want to export the information stored in your account, you can do it yourself using this option.
To proceed, simply click the Export button. An .xls file will be saved in the download folder configured in your web browser.
If your business has multiple users, we recommend using the security and access control module to restrict this option to unauthorized personnel. Otherwise, they could extract all the information from the system.
For performance and security reasons, a full data export can only be performed once a day. After 24 hours from the last download, if necessary, you can request a new complete export.
As you
know, it is not possible to delete records partially (for example, deleting all invoices).
However, most users use their accounts with fictional data for a while to test and
familiarize themselves with the system.
After the testing period, when they start
working with real data, they need to delete the fictional data to proceed with the
configuration of the real data, client and animal registration, invoice generation, etc.
This option is specifically designed for that. It allows you to wipe your account
completely (all data and configurations will be deleted, and your account will be restored
to the default settings).
The deletion is final, meaning that the data will be
completely erased and cannot be recovered.
To prevent accidental deletion, the system
will inform you of the total and permanent deletion process, and will require several
confirmations.
After these confirmations, the total data wipe will be executed, and
you will receive an informational email at the primary email address (this is the access
address of the administrator user).
If you have doubts, do not proceed. Contact
us first, and we will be happy to help you with any questions you may have.
Remember
that the process is irreversible, if the data is deleted, it cannot be recovered later.
This option will be available exclusively to the Administrator user, so if your
business has multiple users configured, only you, as the Administrator, will see this
option. The rest of the users, who access using their own login credentials (username and
password), will not be able to execute it.
We remind you again that if your business has multiple users, you should use the security and access control module to create individual user accounts, so that each person has their own login credentials.
Keep in mind that if everyone uses the Administrator's login credentials, they will all have administrator permissions, and therefore, anyone could execute this action and completely delete the data. The data will not be recoverable afterward.
If you have multiple users and need to limit their access, the security and access control module is available. Each user will have their own login credentials, and you will be able to control:
The days and times users can access the software.
The options they can use or view.
A log of all access attempts (time, IP address, operating system used).
You will control your employees' access for greater business security. See more information:
More informationIf you want to add it to your account, it's very simple:
You can request it from us, and we will add it to your current subscription.
Or if you prefer to do it yourself, you just need to:
Log in to your account (using your username and password).
On the first screen that appears, click to purchase the security and access control module for users.
Fill in the payment details, and it will be activated immediately on your account.
You can modify the passwords to access the software. You just have to type the current password and the new one.
Additionally, for security reasons:
You will have to type the new password twice. In this way, we avoid typing errors.
The software will show if that password has a low, medium or high security level. To make it easier, you can see it by red, orange or green colors.
New password: Type the new password you want to use
Old password: If you have used the "Remember password" option, write the password you received by email
Must be at least 10 characters
Must contain at least one UPPERCASE and one LOWERCASE character
Must include at least one number
Must include at least one symbol
For your security and the security of your data, it is very important that you have good habits with the passwords of the different accounts/services that you use:
Change passwords frequently
Never use the same password on multiple sites or services
Do not share passwords with others or write them down, especially near the device
Change default passwords for devices and online services.
We have collected different security tips and created a mini help guide with useful security tips. We recommend that you read it.
Security recommendations Security recommendationsFrom time to time, the password will expire. That is, you will have to
change it to a new password.
If the software displays the message that
the password has expired, you just have to change it to a new password and
you will be able to continue working normally.
We know that this can be
annoying, but our goal is to keep you and your data safe
Information about the storage capacity of external files (when you include a scanned document or a photo of a customer, animal, ...) in the software.
You can also view the number of emails sent and the number of emails still available to send.
This amount is limited monthly to contribute to the responsible sending of emails and avoid mass mailing or SPAM, so on the 1st of each month, this "counter" will be back to 0.
You will receive a notice when you are reaching the credit limit available to send more emails. You can buy extra credit that will allow you to send more emails. To do so, access the software by clicking on the icon to buy bad email credit.
Email consumption: Every time you send an email from the software (confirmation or cancellation of online reservations, booking confirmation, invoice/ticket, automatic recall, etc.), 1 unit will be added to the emails consumed.
If you also want to send an email to your email address (checking the option "send a copy"), an email will also be sent to this address and another unit will be added to the emails consumed.
As you know, all commercial communications must have been previously requested
or
expressly consented by the recipient (the user), unless there is a prior
commercial
relationship or has been obtained from public sources freely accessible.
Everything else, as well as the massive and systematic sending of emails, is
considered
SPAM and as such, is subject to sanctions.
Before sending emails to your
users
and/or customers, make sure you have their acceptance and still try to send
"responsible" emails.
It is not the same to send an email with a reminder
of an
appointment that the user and/or customer has requested, with an invoice or
with
information relevant to a service, to send monthly newsletters or advertising
mails.
Although a user has given his consent to send advertising emails, remember
not to send
too many emails or not relevant information to them. Try to make a responsible
or
reasonable mailing.
When you send an email from the software, the software will check in the GDPR section of your record, if the customer has accepted the reception of communications or notices and if not expressly accepted, it will show you a warning.
More info about Data Protection and GPRD:
Clic hereYou can configure the payment methods accepted in your business. This way, when a sale is made, you can select the payment method. By default, you will find:
Card Payment
Cash (money)
Mixed Payment: to choose at least 2 payment methods, for example, the customer pays part using a card and the rest using cash (money).
Also you can configure as many as you want: check, discount coupon, Paypal, ...
View Overdue: It allows you to select if you want the software to show you the booking, appointments, services, check-in and check-out "Overdue".
You can see the appearance of the automatic reminders that will be sent from the software to remind the customer of an upcoming appointment/booking at your grooming/pet trainning school/pet hotel/pet nursery.
If you want some default text to appear, additional information, etc. You can include it in the Template section (1). When you click on Save, this change will be applied and you will see it in the PREVIEW section.
note: The character limit is 500. If you type more than 500 characters, when you click Save, the Template field will be marked in red to alert you.
In the option Configuration > Company details, you can configure:
The logo (2)
The business name (3)
And the emails footer information. (4)
If you make a change and click on Save, when you return to this screen, you will see that the Preview has changed and now it shows the changes you just made.
Important: The changes you make to the logo, company name, email footer and template will be applied to the next reminders you schedule, that is, they will NOT affect the ones you already had scheduled.
If the appointment has reminders scheduled and you change the date or time, the reminders are not deleted; A notice appears at the top of the screen: "The appointment has pending reminders to send." So you can keep the reminders or delete them and create new reminders.
|
For example:
If you want, you can delete that reminder and schedule a new one. |
Read more about the automatic delivery of upcoming appointment reminders:
Click hereIf you want to see a warning when you are going to put an automatic reminder for a customer, if that customer has not agreed to receive notifications or communications from you (RGPD), you just have to check the box "show warning if the customer does not agree to receive notifications".
To view or modify this, you just have to click on "View details" or access its file, in the Privacy option (View > Customers > Select the customer > Their file opens> Right menu > Privacy).
As you know, every time you send an email from the software (confirmation or cancellation of online reservations, reservation confirmation, invoice/ticket, automatic recall, etc.), 1 unit will be added to the emails consumed.
If you also want to send an email to your email address (checking the option "send a copy"), an email will also be sent to this address and another unit will be added to the emails consumed.
For more information, consult the Configuration > Quota details section.
Leer más sobre la protección de datos:
Click hereThe system is free and available for Pet Hotel, Pet Daycare, Training, Veterinary, and Pet Grooming software.
You can use it in different ways:
Link or URL: Share it with your customers, as if you were sharing your website or phone number with them.
QR Code: You can share it with your customers, as if you were sharing your website or phone number with them. You can send it by email, print it, and place it in your business, ... your customers will love it.
You can include it in your social media, for example, on your Instagram profile.
You can also include it on your website or blog.
You can choose the languages you want and the format that best suits your needs.
1. Just copy the code you want and share it with your customers or include it on your website/blog/social media.
2. Your customers can request appointments, and you decide whether to accept or reject them.
3. You receive an email with all the information
4. The request is automatically recorded in the software
5. Easily, from that same screen, you can:
Check the occupancy
See if the customer has unpaid bills
Call the customer by phone
Contact the customer by WhatsApp
Send the confirmation email
Or send the rejection email
The system uses responsive design, meaning the form adjusts to the size of the device (computer, mobile, or cell phone, ...) so that it always displays correctly.
More info about configure and use online bookingYou can configure de nursery services and prices. You can create different prices and services: high / low tourist season, special offers for multiple animals, offers for weekend, long stays etc.
IMPORTANT: Before setting all your rates or prices, make sure that you have configured the tax correctly in the Settings > Language/currency/tax option, because they will all have the same tax that you have configured in this option.
For example:
If in this option you have configured the general tax as 0%
After you configure a new nursery service, .. that service will also have the tax at 0%
If in the future you modify the general tax and change it, for example, to 7%, this will not be changed in the services or rates that you already had configured.
In the new services or rates that you add, if the 7% tax will appear
The CODE is not automatic or corrective, it is a free code, that is, you can use the code or reference that you want, (like a barcode but for your services). You can simply be a number (1, 2,3, ...) or a special code by categories, what you consider best, for example:
H01 Single room
H02 VIP Room
T01 Trasport
E01 Extra: camera service in the room
A01: Special food supplement
The PRICES:
If you type the base price (or price without tax), it automatically calculates the sale price (or final price including taxes) based on the percentage configured tax.
If you type the sale price (or final price including taxes), it automatically calculates the base price (or price without taxes) based on the tax percentage configured.
The % TAX is the same as you have configured in the Configuration > Language/Currency
The services can be deleted, except the services "you are using". If you have booking/check-in/check-outs .. that include the service for example "Basic stay", you can not delete that service from the list, because it would also be deleted from those booking/check-in ...
In this case, this message will appear informing you of the reason why it is not possible to delete the service. Remember: You CAN modify it, but you CAN NOT delete it.
To modify a service:
Click on that service
Change the name, price, ...
Click on the Save button
If the % of taxes has changed? What I can do?How can I modify it in the software ?:
For example, the new % TAX is the 8%, to change it:
Access to the Settings > Language/Currency/Taxes option
Write the new VAT, for example 8%
Access to the Settings > Nursery services option
In the services that you had configured before and that you have already billed, you cannot change the %VAT.
You can change the name, or de price but cannot change the %VAT, because this would affect the invoices and the reports.
If you are no longer going to use them, you can mark them as Inactive.
If it's marked as "inactive", will not be available when making a new booking or check-in, for example, but since it hasn't been removed, you'll keep all your previous sales history and reports.
Add the services, now the %TAX for this services is 8%.
In this option you can configure the planning parameters:
You can configure the planning to match your opening hours business, indicating the start and end time.
Appointments and services appear in the planning. When you finish the service, that service would no longer appear in the planning, but if you want it to continue showing, you can configure it in this option and it will appear in gray color.
Configure the rooms of your nursery. If you do not want a room to appear, you can deactivate it, in this way the program will not show it when you make a booking or an check-in.
You can assign them a color to identify them quickly and configure the names you want for the rooms.
See more information about names and colors of rooms
Does each type of room have a different price?
Read more informationIn each room you can host one or several animals of the same customer in a stay (for example 5 dogs of John). That is, in a range of dates, you can not select a room to make an check-in for the 3 dogs of John and 1 dog of Mary.
How to set up rooms for multiple animals?When a room is occupied or is not available because you have disabled it, you can not select it to make a new booking/check-in.
If the rooms are not listed alphabetically because you have used numbers, you can fix it like this:
For example, they appear ordered like this:
1
10.A
10.B
11
12
2
The way to solve it is by placing a "0" in front of it, this way they will appear correctly numbered:
01
02
...
10.A
10.B
11
12
...
20
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