Whether you have just activated this module or you've been using it for a while, you may still not know some of the amazing features and capabilities included.
With this mini-guide, we hope you can unlock all the benefits it brings to your business.
Once you start using them, you won't want to work without them.
They are
options you can integrate or embed in other places (for example,
on your website, blog, or social media) or send directly to your clients.
You probably already know the online booking/appointment request system, which will help you multiply the number of bookings in your business.
To make adding client and pet data ultra-simple:
Send the client the link or use the QR code, for example, so clients can scan it when they arrive at your business
The client fills in the form with their details and their pets' details. They will accept your legal terms and remain registered
You receive it, you can review it if you want, and it will be added to your database.
GESPET TIPS & ADVICE
Why is this option so valuable?
You save a lot of time
You avoid mistakes from manually typing data
You project a highly professional and modern image for your business
You keep a record that the client accepted your terms, privacy policy, etc., which is mandatory in many countries
It is a powerful communication tool that allows
your clients to contact you, improving your relationship with clients and the
image of your business, while offering a flawless user experience.
You can configure the contact options you want and choose where
to place it, for example on your website.
It is an ideal option to include in places where clients may have more doubts, such as contact forms, booking request forms, checkout forms, etc.
GESPET TIPS & ADVICE
Why is it crucial to have visible contact options on your website/blog/social media?
Direct contact options on your website are much more than a simple feature: they are a powerful tool to boost sales and improve user experience. When a potential client can solve doubts instantly, trust increases and, with it, the chances of completing a purchase, booking, or action they are taking.
Imagine a client who is about to request an appointment in your business, but has one question. If they can contact you right away, it is much easier for them to complete the purchase with you instead of going to another business in search of that service. You not only provide a fast service, but also a personalized one, creating a positive and memorable experience.
In short: with clear and accessible contact options, you win clients, increase satisfaction, and strengthen your brand.
To make sending messages very easy, you can configure and design templates. Every time you send a message, it will use your personalized design and setup.
This saves a lot of time because you don't need to create each message from scratch. Just select the template, make any needed edits, and the message is ready to send. Set up templates for:
Business or transactional emails |
Occasional emails |
General emails |
Transactional WhatsApp |
Occasional WhatsApp |
General WhatsApp |
Inside your templates:
There is auto-filled data. For example, appointment details, the pet's name, or your business details are filled in automatically when sending the message.
It includes GespetAI, your assistant that gives you suggestions for engaging and professional messages. Your clients will love them.
They are multilingual. If you want, set up the same template in different languages and it will be sent to each client in their preferred language.
GESPET TIPS & ADVICE
Setting up templates for your messages is the key to transforming the way you communicate with your clients.
Imagine the consistency and professionalism you can deliver: every message becomes an extension of your brand, reflecting your attention to detail and commitment to quality.
With well-designed templates, you not only save time by avoiding repetitive work, but you also ensure a smoother and more pleasant experience for your clients.
This not only improves how they perceive your company, but also strengthens the relationship, making them feel valued and cared for in every interaction.
It's time to take your messages to the next level!
A potential client is a person or business that has shown some interest in your products or services and can become a real client. Even if they have not purchased yet, they have shown interest, signaling they may do so in the future.
GESPET TIPS & ADVICE
Every potential client without follow-up is a sales opportunity lost.
With good lead management, you can better understand their interests, provide precise and personalized responses, and deliver the exact value they are looking for. By maintaining active follow-up, you turn initial interest into trust and loyalty toward your brand. This way, you not only increase sales, but also optimize your resources by focusing on those who are truly interested.
Not all clients are ready to buy at the same moment, but using CRM to properly follow up with interested leads turns them into clients later on.
Control all important activity (across all business areas) for a specific day and perform quick client communication actions.
For example, by checking day 5, you can see clients and pets with birthdays and send them a birthday greeting directly.
Or send a reminder for a training session, a daycare check-in, and a hotel check-out.
Segment to better understand your business. When campaigns are based on real client or pet characteristics, your messages stop being generic and become timely, useful recommendations.
Imagine being able to:
Send a socialization course to puppy owners.
Send a message to clients who live in a specific location about the opening of a new facility in that area or a promotion near them.
Recommend specific nutrition for senior pets.
Launch promotions tailored to specific breeds or needs.
This type of communication shows that you truly know your clients and that you genuinely care about their needs and their pets' well-being.
In addition, segmented campaigns usually generate more response because the message reaches the right people at the right time.
This not only improves the effectiveness of your marketing actions, but also strengthens trust and your relationship with clients.
When you use pet data strategically, each campaign becomes an opportunity to deliver real value and boost business growth.
These are just some of the standout features of this module, and they will help take your business to the next level while making your daily processes easier to manage.
